We understand that sometimes something might go wrong with your purchase and you would want your money back. This is fine if the item (s) is still in its original condition, we accept returns, subject to the rules below, which include rules around fair use. None of these rules affect your statutory rights.
It is also advisable to check the size guide! There are no refunds or exchanges for walk-in customers who shop in-store. Items can be exchanged for the same design in other sizes
Domestic Returns
Customers within Nigerian are given a 3-day grace period to contact us and request a refund
ABVee Fashion offers a 3 day, return policy- you must notify us within 3 days of the receipt of the product. We will help you to reach a satisfactory resolution such as return for replacement or refund.
Items should be returned unused and unstained with all ABVee’s tags/brand tags included. Returns that are damaged or soiled will not be accepted and will be sent back to customer and/ or a refund refused.
Where provided, belts and any cloth packaging such as authenticity cards, dust bags, and tags should be included with your return.
Returns within Nigeria can be made only via DHL or GIG Logistics to a forwarding address sent via email to customer. Items ordered within Lagos should be returned via DHL or GIG Items ordered within Lagos can be returned by your preferred dispatch company. You are responsible to ensure that the item is successfully returned to us.
All charges for returns would be incurred by the customer
Items can be exchanged for same design in other sizes
For all returns, we aim to refund you within 7 days of receiving the returned item.
International Returns
ABVee offers a 10-day return policy – you must notify us and return items should reach us within 10 days. If you return an item requesting a refund within 29 and 45 days of the item being delivered to you, we will give you a gift voucher for the amount equivalent to the price you paid for the item.
Return request should be booked via info@abveefashion.com. Once your return is booked and we receive the alert, we would email a return shipping form for your completion. Payment for returns would be made via the website.
Ensure to write “of No Commercial Value” on the boxes
You are responsible for the customs and duty payment in your home country.
You are responsible for the safe and successful delivery of the items
You are required to return through your local post office. You will find a label on your returns note in your parcel, note that this is not pre-paid.
For all returns, we aim to refund you within 14 days of receiving the returned item.
Please email info@abveefashion.com if any of your purchases have been delivered without tags or are faulty.
Received a Faulty Item?
We sincerely apologise that this error has occurred. Please return the item to us as soon as possible so we can get this sorted for you. Please note the item as Faulty when stating your reason for return.
Please note that we are unable to send replacements for faulty items.
Remember that regardless of where your items were shipped from, you can follow our usual returns process.
Received a Wrong Item?
If you received an item which you did not order, please send it back to us and we will refund you as soon as it arrives back at our warehouse.
Fill in the section on the back of your delivery slip to say the item is incorrect and put it inside your parcel when you send it back. Please ask for proof of postage – we may need to see this later. If you still want the item and if it is still in stock, please order it through our website as normal.
Need help?
Contact us at info@abveefashion.com for questions related to refunds and returns.